What to Send Us & Radio Removal tips for Skoda factory-fitted radios & sat-navs
With Skoda units, the 14-digit serial number we require will be similar to SKZ7Z3H0013381 except for older models. If there are several numbers on the radio chassis and you are unsure which is the serial number etc., you can list them all in the 'Additional Details' section at the bottom of the form.
For security reasons we require the 17-digit VIN number of your vehicle, assuming the Radio or Sat-Nav is the one originally factory-fitted to your car. Be very careful of buying second-hand units - reported stolen units, or where there have been multiple requests for the code to their database, are flagged on Skoda's system and we would not be able to recover the code for you. However, if you have the VIN number of the original vehicle and the unit is not 'flagged', we can probably help.
Labels applied to the case of the radio may overlap the back and top, or top and side panels. Look to see if such a label is torn along the line where the panels meet and let us know if you see this. It might indicate the radio has been previously repaired and the code reset.
You will need to pull the radio from the dashboard to read the numbers we need from its chassis - this will be on a printed label and/or engraved on the metal case. Some units can be extracted using 'keys' - if this is the case with yours, you will see two small slots each side of the faciaplate. Don't be tempted to try removing the radio another way or force it as you may damage the surrounding dashboard trim. You'll find the keys in motoring stores or online (there are 4 or 5 different types so ensure you buy the correct ones).
Other Skoda units (invariably the double-DIN size type) are extracted by first removing four small cover panels near each corner of the faceplate; these reveal torx head screws - you will need a torx T20 screwdriver to undo them, then pull the radio out.
This independent website provides useful guidance on how to remove car radios and sat-nav units from vehicles.